At the occasion of the EuRa conference in Porto in April 2015, Start-Up Services won the Circle of Excellence Award for their outstanding customer satisfaction for services in the global mobility and relocation sector. The award was conferred by American International Relocation Solutions (AIReS) during their partner summit to honor destination service providers for their excellence in customer orientation.
Excellent customer guidance in the relocation service was awarded
Every year American International Relocation Solutions (AIReS) awards the best destination service providers with this honor. Start-up Services reached over 96% customer satisfaction amongst its (assisted) assignees and the AIReS Case Managers in the year 2014. Especially the high motivation of the Start-Up Services team to go the extra mile also amongst extraordinary circumstances like short-notice visits and executive support was highlighted.
Service quality and customer focus convinced
After each completed relocation AIReS conducts an evaluation of the services delivered amongst the transferees via phone and reaches an over-average response rate of 72%. Also the AIReS Case Managers got to rate Start-Up Services performance in terms of cooperation and reliability. Adding these results together Start-Up Services could reach the best rating amongst AIReS’ relocation service partners worldwide.
The CEO and founder of Start-Up Services, Helga Bailey, comments the award: “We highly appreciate the recognition of our efforts and our passionate work we put into each relocation case. Partnering with AIReS has been and still is a fruitful cooperation and we are happy to support the transferees in Germany. Only if our transferees are completely satisfied, also for us the case is successfully closed. We are highly motivated to earn the “Circle of excellence” trophy also for this year’s work.”.
About Start-Up Services GmbH
Since 1983, Start-Up Services delivers relocation and immigration services to HR departments and international assignees from all over the world. As one of the pioneers in this sector, Start-Up Services is also a long member of industry associations and networks such as TIRA (The International Relocation Associates), ERC (Employee Relocation Council) and EuRA (European Relocation Association). As a member awarded with the EuRA Global Quality Seal, Start-up Services GmbH demonstrates a total commitment to quality in relocation service. Helga Bailey is the founder and owner of Start-Up Services GmbH. She has more than 25 years of industry experience in finance, marketing, sales and corporate and marketing communications.